This has been a challenging year for rail networks right across the country as we collectively responded to the significant drop in patronage brought on by COVID-19. Despite that, rail continued to provide a critical means of transport for our region’s essential workforce throughout all COVID alert levels.

We’ve also seen promising improvements in our performance measurements, including an increase in punctuality and reliability across the network. Recognising the vital role an efficient, safe and reliable rail network plays in encouraging people to hop out of their cars and onto shared transport, we’ve continued to invest in improvements to infrastructure and amenities across our network.